FAQs

KttiPay is closing

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KttiPay will close on Monday 31 August 2026.
From Tuesday 25 August, KttiPay will become withdrawal-only. You will still be able to access your account and transfer money out until KttiPay closes on 31 August. Below are answers to the questions that matter most.
If anything is unclear, contact us at [email protected].

Why is KttiPay closing?

KttiPay began with a simple idea: paying together should be easier, less awkward and fairer for everyone. We are proud of what we built and genuinely grateful to everyone who chose to use KttiPay. What we learned from KttiPay is now shaping Maytes, the next chapter in making group payments easier. This includes Split with Maytes at participating merchants’ checkouts and the new Maytes app we are building. We are winding down KttiPay so we can put our full focus into building Maytes well. We had hoped the Maytes app would be ready before KttiPay closed, but it is taking longer than planned.

When is KttiPay closing?

There are two important dates:
‍
Monday 24 August 2026: This is the final day to use KttiPay before it becomes withdrawal-only.
‍Monday 31 August 2026: KttiPay closes. After that, your account and the app will no longer be accessible.

From Tuesday 25 August until KttiPay closes on 31 August, you will still be able to access your account and transfer any remaining money out.

Why are there two different dates?

The first date gives you a clear deadline for finishing payments and resolving open items. From Tuesday 25 August, KttiPay becomes withdrawal-only. This means you can still access your account and transfer money out, but you can no longer use your KttiPay Visa Debit Card, make Direct Debit payments, create PayLinks or start new kttis. You then have until KttiPay closes on 31 August to transfer any remaining money out.

Can I continue using KttiPay until 24 August?

Yes. You can continue using KttiPay until Monday 24 August.

From Tuesday 25 August, you will no longer be able to:
- use your KttiPay Visa Debit Card
- make Direct Debit payments from your KttiPay account
- pay funds into a ktti
- create PayLinks
- start new kttis
- use any other payment functionality, except transferring money out.

You will still be able to access your account and transfer money out until KttiPay closes on 31 August.

Can I still pay with my KttiPay card after 24 August?

No. You can use your KttiPay Visa Debit Card until Monday 24 August. After that, the Card will no longer work. You will still be able to access your KttiPay account and transfer any remaining money out until KttiPay closes on 31 August.

What do I need to do?

Before KttiPay becomes withdrawal-only from Tuesday 25 August, please:

settle or close any open kttis, PayLinks and payment requests
move any subscriptions or recurring Card payments to another payment method
move or cancel any Direct Debits linked to your KttiPay account
make alternative arrangements for managing shared payments

You can transfer money out of your KttiPay account at any time before KttiPay closes on 31 August. You do not need to wait until 24 August. You can view your transaction history in the KttiPay app until KttiPay closes on 31 August. After that, your transaction history will no longer be accessible through the app.

What if I have nothing outstanding?

If you do not have money in your KttiPay account, an open ktti or PayLink, payments linked to your KttiPay Visa Debit Card, or a Direct Debit linked to your account, there is nothing you need to do.

What should I do with my KttiPay card?

Before KttiPay becomes withdrawal-only from Tuesday 25 August, move any subscriptions or recurring Card payments to another payment method. You should also move or cancel any Direct Debits linked to your KttiPay account. After 24 August, the Card will no longer work. Remove your KttiPay Visa Debit Card from Apple Pay or Google Pay and securely destroy the physical Card by cutting through the chip.

What happens to Direct Debits linked to my KttiPay account?

Direct Debits linked to your KttiPay account will no longer be processed after 24 August. Any Direct Debit payment requests received after 24 August will be refused. Before then, contact the relevant service provider to move the Direct Debit to another account or cancel it. KttiPay cannot update these payment details for you.

Can I transfer money out after 24 August?

Yes. From Tuesday 25 August, KttiPay will be withdrawal-only. You will still be able to access your account and transfer money to another bank account until KttiPay closes on 31 August. We recommend transferring your money before the final day.

How do I transfer money out?

Open the KttiPay app and transfer the money from your KttiPay account to another bank account.For your security, open the app directly rather than following a link in an email.If you have trouble completing the transfer, contact us at [email protected].

Does it cost anything to transfer my money out?

No.

Is my money safe until I transfer it?

Yes. Nothing changes about how your money is held until you transfer it out.

What happens to money in a shared ktti?

Please settle the ktti and distribute the remaining money within your group before KttiPay becomes withdrawal-only from Tuesday 25 August.If you cannot resolve the ktti before then, contact us at [email protected].

What happens to open PayLinks and payment requests?

Existing PayLinks and payment requests will remain available until their normal expiry date or until KttiPay becomes withdrawal-only, whichever comes first. Any PayLinks or payment requests still open when KttiPay becomes withdrawal-only will be cancelled and can no longer be paid. You will not be able to create new PayLinks or payment requests from Tuesday 25 August.

What happens if a transaction is still pending when KttiPay closes?

Transactions that are already pending when KttiPay closes will continue to be processed. .If this creates an issue with your account balance, we will contact you or you can contact us at [email protected].

What happens if I receive a refund to my KttiPay Visa Debit Card after it stops working?

Refunds can be handled differently depending on the merchant and how the refund is processed. Some refunds may fail because the Card is no longer active. If a refund is received after your account has closed and cannot be posted to your account, Shaype will notify KttiPay so we can help arrange for the money to be returned to you. If you are expecting a refund, please contact us at [email protected].

What happens if money remains in my account after KttiPay closes?

If money remains in your KttiPay account after KttiPay closes, it will still be yours. We will contact you using the details on your account to help arrange a transfer.If we cannot reach you, the money will be transferred to an Unclaimed Monies account managed by Hay Limited, the issuer of the KttiPay Account. You will still be able to claim it, but Hay Limited will need to verify your identity before transferring it to another financial institution. To avoid this additional process, please transfer your money out through the KttiPay app before it closes on 31 August.

What if my account has a negative balance?

If your account has a negative balance, contact us at [email protected] and we will explain the next steps.

Can I keep my transaction history?

You can view your transaction history in the KttiPay app until KttiPay closes on 31 August. After that, your transaction history will no longer be accessible through the app.

Will my KttiPay account move into Maytes?

No. Maytes is separate from KttiPay. Your KttiPay account, balance and transaction history will not move into Maytes. Please do not wait for Maytes before transferring money out or completing any actions connected to your KttiPay account.

What happens to my personal data?

Your personal data will continue to be handled in accordance with our Privacy Policy and our legal and regulatory obligations.Some information may need to be retained after KttiPay closes. Information that is no longer required will be handled in accordance with our data-retention and deletion requirements.For questions about your personal data, contact us at [email protected].

What is Maytes?

Maytes is what we are building next, shaped by what we learned from KttiPay. Split with Maytes is a group payment option that will be available at participating merchants’ checkouts. It allows people in a group to pay their individual shares as part of the booking process. We are also building a new Maytes app. The app is not ready yet, and we will let you know when it becomes available. Maytes is separate from KttiPay, and your KttiPay account and balance will not move into it.

Can I use Maytes now?

Split with Maytes will begin appearing at participating merchants’ checkouts as it becomes available. The new Maytes app is still being developed and is not available yet.

Will I hear from you when Maytes launches?

We may keep you updated as Maytes becomes available, including when Split with Maytes launches at participating merchants and when the new Maytes app is ready. You will not receive these updates if you have previously told us that you do not want marketing communications.

How do I know a closure message is really from KttiPay?

KttiPay will never ask you for:

your password
your PIN or verification code
your full card number or
a transfer to a “safe account.”

Messages about transferring money will tell you to open the KttiPay app directly.
Official KttiPay communications will come from: verified email address, push notifications from the KttiPay app and in-app messages.

If you are unsure whether a message is genuine, do not act on it. Contact us directly at [email protected]. The original FAQ correctly identifies that closure messages involving money transfers can resemble common scam patterns, so verified channels and direct-app instructions should remain prominent.

What if I want to complain about the closure?

Please contact us at [email protected] so we can review your complaint. If you are not satisfied with our response, you can contact the Australian Financial Complaints Authority. AFCA is a free and independent dispute resolution service.